Erex collaborates with JNE, WAHANA and JNT to deliver products to all regions of Indonesia. The shipping costs are adjusted by the amount and type of orders as well as the coverage area of the destination. To be noticed, the prices listed do not include delivery services.
To maximize delivery monitoring, the Erex website provides information on goods receipts and status, please click on transaction history and click on shipping number, on the shipping number there will be information regarding delivery status and receipts.
The shipping fee for your order may be seen on the payment page after completing the address in the billing details. Once payment is confirmed, the ordered products will be processed immediately to be forwarded to the destination address. If there is a peak in orders, delivery will be made a maximum of H + 2 after payment has been confirmed. Shipments made on Saturdays, Sundays and public holidays will be processed the next day or business days. The estimated delivery time depends on the shipping service used.
Products that have been ordered will be delivered based on the address entered during the order process. If you want to change your delivery address, you can use the chatbox feature available on the Erex website, or contact our customer service via Whatsapp: +62 877 7733 0019 or via email: erekku.ereku@gmail.com. The change of shipping address may be submitted within 4 hours of the confirmed payment. Issues related to late delivery or force majeure after Erex has submitted an order to the consignor and the receipt number is not the responsibility of Erex.
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